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Job Context
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Job Responsibility
Education Abroad Inc. is a sister concern of Treetop Cloud. Education Abroad Inc. is working with international student’s educational abroad process, travel and Migration related support. The organization is seeking a Customer Service Associate (Job ID: T2551) for the Dhaka office.
Key Roles and Responsibilities: • The ideal candidate will be answering phones and helping to schedule customers or assist them with other inquiries. • Need to handle phone directly with customers and prospects a minimum of 15-20% of your day(s). • Take incoming and make outbound calls, offer service plans, schedule appointments, process refunds. • Data entry including: Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
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Educational Requirement
• HSC/ Graduate from any discipline. • English medium background will be an added advantage. -
Experience Requirement
• 1-3 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers. • Excellent written communication, as you will be corresponding with Customers. • Working knowledge of technology systems, especially Microsoft Windows operating system Office (Word, Excel, Outlook).
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Additional Requirement
Personal Attributes: • Good analytic and problem-solving skills • Ability to sit for long periods of time • Ability to work flexible shifts • Attention to details -
Others Benefits
Jobs Information
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Company Name
Treetop Cloud -
Job Category
Office Management -
Job Position
Customer Service Associate -
Job Type
full time -
Salary
Negotiable -
Job Location
Dhaka -
Deadline
13 Jan 2021