Technical Support Engineer

Job Responsibility

Provide technical support to employees by investigating and responding to questions. Troubleshooting issues and enhancing software performance. Answering inbound customer phone calls, chats and emails regarding customer’s questions on product use. Following up with missed calls to ensure no calls go unanswered. Listening to customer feedback, and advocating for their needs to the organization. Participating in blog writing rotation, as requested by the marketing department.
Educational Requirement

Minimum have HSC or equivalent
Experience Requirement

The ideal candidate will be confident to work independently, but also a strong team player that is willing to help team members, including those outside their immediate team. Strong communication skills and ability to communicate with all levels of the organization effectively.
Additional Requirement

Experience working on a help desk or in a call center.

Dead Line Expired

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